bigg6 Privacy Policy

1 Introduction and Scope

bigg6 ("we", "our", or "platform") operates an online betting and casino service for players in Bangladesh. We place the highest priority on the privacy of our users ("you" or "user").

This privacy policy describes what types of information are collected from you when you register on the bigg6 platform, use our services, or contact us, how that information is processed, and under what circumstances it may be shared with third parties.

By accessing or using the bigg6 platform, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy applies to the https://bigg6.lat website and all services associated with it.

2 Data Collection

We collect information about you through various means. The different methods of data collection are described below:

2.1 Information Provided Directly

Information you provide directly to us during the registration process and account management includes:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• bKash, Nagad, or Rocket account number (for financial transactions)
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification when required)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location (at country level)
• Browser type and version
• Device type and operating system
• Time of entry to and exit from the platform
• List of pages visited and time spent on them
• Referral URL (which site you came from to reach our site)

2.3 Transaction-Related Information

Information we record during financial transactions:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket)
• Transaction ID and reference number
• Betting history and gaming activity logs

3 Purpose of Data Use

bigg6 uses your information for the following legitimate purposes:

3.1 Account Management

• Creating and verifying your account
• Ensuring login and account access
• Password recovery and security verification
• Saving your preferences and settings

3.2 Providing Services

• Operating betting and casino services
• Processing deposits and withdrawals
• Providing and verifying bonuses and promotions
• Providing transaction receipts and statements

3.3 Customer Support

• Providing support through 24/7 live chat
• Resolving complaints and disputes
• Solving technical issues

3.4 Security and Compliance

• Preventing fraud and money laundering
• Age verification (confirming 21+)
• Responsible gaming monitoring
• Preventing multi-account use

3.5 Communication and Marketing

• Sending important account notifications
• Providing information about new bonuses and offers (based on your consent)
• Informing you of platform changes and updates

4 Sharing Data with Third Parties

bigg6 never sells your personal information. However, information may be shared with third parties in the specific circumstances below:

4.1 Payment Processors

The minimum information necessary to complete transactions is shared with payment processors such as bKash, Nagad, and Rocket. These organisations operate under their own privacy policies.

4.2 Game Providers

Information required for game operation (such as player ID and bet amount) is shared with game providers such as Pragmatic Play, Spribe, JILI, and PG Soft. This information is used solely to ensure game services.

4.3 Legal Requirements

Information may be provided in accordance with lawful orders from law enforcement agencies or courts. In such cases we supply only the information required under our legal obligations.

4.4 Technology Service Providers

Providers of cybersecurity, server management, and analytics services assist us in operating our technology infrastructure. They work under strict confidentiality obligations governed by contract.

5 Cookies and Tracking Technologies

The bigg6 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Used to maintain login status and ensure the core functionality of the site. Disabling these will prevent the site from working properly.
• Functional cookies: Remember your language preferences, login details, and other personalised settings.
• Analytics cookies: Monitor site usage patterns to help improve the service.
• Security cookies: Used to prevent fraudulent activity and unauthorised access.

5.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may disrupt login, payment, and other core services. Contact [email protected] for more details.

6 Data Retention and Security

6.1 Retention Period

Your personal information is retained for the entire period your account remains active. Even after an account is closed, relevant information may be retained for a specified period in accordance with legal obligations, dispute resolution requirements, and company policy. Transaction records are generally retained for up to five years.

6.2 Security Measures

bigg6 applies industry-standard security measures to keep your information safe:

• SSL (Secure Sockets Layer) encryption — all data transfers are secured
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication available as an optional feature
• Regular security audits and monitoring
• Access controls — only authorised staff can access specific data
• Dedicated server firewalls and intrusion detection systems

6.3 Data Breach

If a data breach occurs, affected users will be notified by email as quickly as possible and the necessary remedial measures will be taken.

7 Your Rights

You have the following rights over your personal information:

7.1 Right to Access Your Data

You can find out at any time what information we hold about you. To make this request, send an email to [email protected].

7.2 Right to Correct Your Data

If there is any inaccuracy or incompleteness in your information, you can have it corrected. Some information can be updated directly from account settings; for other cases please contact us.

7.3 Right to Delete Your Data

In certain circumstances you may request that your information be deleted. However, this may not be fully possible in cases involving legal obligations, ongoing disputes, or financial transaction records.

7.4 Right to Opt Out of Marketing Communications

To stop promotional emails or notifications, cancel your subscription from account settings or send a request to [email protected].

7.5 Data Portability

To receive a copy of your personal information in a portable format, contact our support team.

8 Protection of Minors

The bigg6 platform is intended solely for those aged 21 or over ("21+ only"). We do not knowingly collect information from any minor.

Each user's age is verified at the time of registration. If we learn that we have collected information from a minor, that account will be immediately closed and the collected information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

9 Changes to the Privacy Policy

bigg6 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice about the changes will be shown when you access the platform
• The "Last Updated" date at the top of this page will change

Continued use of the platform after any changes will be considered your acceptance of the new policy. If the new policy is not acceptable to you, you may close your account.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take your complaints seriously and try to resolve them as quickly as possible. For concerns related to responsible gaming, please visit our Responsible Gaming page.